We guarantee all lowcostgarden.com products to be high quality, true to type, and properly shipped. If you are not satisfied with the quality of your items ordered you may refuse to take delivery of all or part of your order and contact us for a refund. Refunds are given for plant and gardening supplies quality issues such as damage in shipment, pest or disease infestation, or if the wrong plant was shipped.
Since we do not offer return because customers have the right to refuse to take delivery orders when they are not 100% satisfied, we do have a 1-year guarantee. See more at Terms and conditions
When you pay upfront for orders and you are not happy with the item, you can request a refund.
To request a refund, please:
- Email firstname.lastname@example.org. In the subject line, enter “Online Refund” and your order number and provide an explanation on why you are not satisfied.
- Please allow us 48 hours to get back to you. All refund requests must be made within 30 business days from shipment by us.
Your refund request will be processed immediately. However, it may take 2-3 business days for it to display on your credit card statement. You can check the status of your refund on the order summary page. If your refund does not appear and the processing time for your payment method has passed, contact us for further assistance.
3. Cancellation Policy
You may cancel your plant order prior to shipment for a full refund. However, once we have notified you that the order has shipped you may no longer cancel it for a refund. To cancel an order email email@example.com. Please be sure to reference your order number.